About us

We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

We’ve found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

We’re well funded. In 2021, we raised a $20 million Series B funding round. Investor demand was so high that in late 2021, we raised a $16.5 million secondary round. Our investors include Fifth Wall, Tola Capital, Ironspring Capital, OIF Ventures, Tiger Global, HighSage Ventures, and SecondQuarter Ventures.

We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus, Canada and N.Z. Plus we’re expanding to the U.K soon!

About you

That’s enough about us. Let’s chat about you! To enable us on our growth trajectory, we’re searching for a Customer Support Specialist to assist our customers with technical problems when using Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

You’ll ideally bring with you:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the construction industry (a plus)
  • Experience using zendesk software (a plus) and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Ability to explain technical jargon in layman's terms for our customers

Day to day, you will:

  • Responding to customer queries in a timely and accurate way, via phone, email
  • Identifying customer needs and helping customers use specific features
  • Analysing and reporting product malfunctions
  • Work with Customer Success and Product / Engineering on specific customer support tickets

What success looks like

In the first month, you will go through extensive systems, processes and product training. Understanding all the ins and outs of the Assignar platform and start to help respond to tickets on zendesk.

Next steps:

Have we got your interest? Our recruitment process is:

  • Submit your application via the ‘Breezy’ link
  • Interview with Rachel Jennings-Keane (Global Head of Customer Success)
  • Interview with the Support & Customer Success team
  • Culture interview with Luisa Deidun (People & Culture Manager)

We commit to getting back to every application with a response.

We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity, national origin, or any other applicable legally protected characteristic. Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.