About us
We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.
We’ve found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.
We’re well funded. In 2021, we raised a $20 million Series B funding round. Investor demand was so high that in late 2021, we raised a $16.5 million secondary round. Our investors include Fifth Wall, Tola Capital, Ironspring Capital, OIF Ventures, Tiger Global, HighSage Ventures, and SecondQuarter Ventures.
We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus, Canada and N.Z. Plus we’re expanding to the U.K soon!
About you
That’s enough about us. Let’s chat about you! To enable us on our growth trajectory, we’re searching for a Customer Enablement Manager who will manage a number of SMB accounts and develop customer enablement through owning our help center, webinar program and creating learning pathways for our users.
You’ll ideally bring with you:
- 2-3 years of customer success/learning experience
- The ability to prioritize time and manage multiple responsibilities in a fast-paced environment
- The ability to quickly absorb and understand new information (we move fast and our product is always evolving — it’s exciting!)
Preferred, but not required:
- Experience with Zendesk, Salesforce and updating CMS (Content Management Systems) to support business needs
- An understanding of the construction sector and the needs of construction organizations across multiple verticals
Day to day, you will:
- Create and maintain a library of process documentation and playbooks that serve as resources for the Customer Success team
- Collaborate with marketing, sales and product to create and manage customer facing content
- Listen to calls and review communication from CS team members in order to provide coaching notes or playbook/training updates
- Build scalable and measurable learning programs
- Partner with Global Head of Customer Success to align on enablement initiatives to business priorities
- Analyze and interpret key performance metrics, identifying opportunities to deliver impact
What success looks like
In the first month, you will complete onboarding to become knowledgeable in our product, processes and people. You will begin to identify areas where internal documentation needs to be created, updated, or archived. You will also start to build scalable and measurable learning programs to achieve these outcomes.
By the second month, you will be responsible for administration and oversight of new employee onboarding as well as ongoing enrichment activities This includes creating and maintaining role-based “playbooks” for standard practices, documenting key talking points for product features or processes, and ensuring that documentation is accurate, up-to-date, and easily discoverable for the team.
Who you’ll work with
Key team members you’ll work with are:
- Rachel Jennings-Keane (Head of Customer Success)
- Customer Success team
- Product team
- Marketing team
- Sales team
Next steps:
Have we got your interest? Our recruitment process is:
- Submit your application via the Breezy link
- Phone screen with Luisa Deidun (People & Culture Manager)
- Interview with Rachel Jennings-Keane (Head of Customer Success)
- Culture fit Interview with Luisa Deidun (People & Culture Manager)
We commit to getting back to every application with a response.
We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, or any other applicable legally protected characteristic. Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.